Job Details

General Summary of Duties: We are looking to add a Part Time Front Desk Coordinator to our growing team of professionals. Your primary responsibility will be handling all front desk daily activities, including check-in, check-out, and scheduling/client reception. Duties will include but are not limited to handling daily schedules for physicians, accommodate emergency patients, and coordinate laboratory services if necessary. Your role involves maintaining a well-functioning front desk, greeting patients warmly, and managing administrative tasks efficiently to support smooth clinic operations.

Typical Working Conditions: Part Time. Multiple site urban, inner-city medical office practice. Requires prolonged standing, sitting, bending, stooping, and lifting.

Duties and Responsibilities:

* Appointment Scheduling and Client Reception (Face-to-Face and Telephone)

* Answer incoming calls promptly and professionally, efficiently screening calls and relaying messages.

* Schedule and cancel appointments; input "no-shows" and "cancellations" in scheduler for patients calling only on NS; create and mail new patient packets.

* Scan Demographic forms into charts and keep charts neat, organized, mounted and up to date for each visit.

* Prints daily schedules for all physicians.

* Strategically place emergency patients into the schedule on an ongoing basis and confirm all data/insurance for walk-ins and add-ons.

* Provide laboratory delivery and pick-up coordination, if needed.

* Process third party forms and managed care plan information.

* Provides back-up support to check-out and phone scheduler.

* Confirms all data/insurance for walk-ins and add-ons.

* Performs daily Front Desk phone voice mail checking.

* Place phone on Night Call prior to leaving for the day (for after hours on-call Practitioner paging)

* Greets patients in a prompt, courteous and professional manner.

* Makes follow-up appointments.

* Collects and posts self-pays, co-payments and/or past due amounts.

* Completes and reconciles encounter forms batches for each day.

* Records and reconciles all monies collected accurately and deposits all money daily into safe.

* Completes blood and test requisitions, billing information updates or other transactions, if needed.

* Maintains recall system and mails postcards or conducts follow up visits accordingly.

* Calls monthly MCO enrollees for appointments (EPSDT), new, etc.

* Confirm next day's appointments.

* Verifies insurances on next day appointments.

* Faxes patient charts and appointments to Ones Stop or Jewel Newman office and complete/maintain logs of processed MR request.

* Inventory all forms and restock daily.

Professional Requirements:

* Meet dress code standards; appearance is neat and clean.

* Wears identification while on duty.

* Maintains employee confidentiality.

Job Type: Part Time

Schedule: Monday - Friday

Benefits:

* Health Insurance

* Dental Insurance

* Vision Insurance

* Retirement Plan

* Paid Time Off

Education/Experience:

* Associate's Degree or higher

* A minimum of 1 year experience in reception or office management

* A minimum of 2 years' experience in medical office

* Knowledge of medical terminology

Physical Demands:

* Able to move intermittently throughout the workday.

* Able to sit and/or stand for long periods of time.

* Able to speak the English language in an understandable manner.

* Able to cope with interruptions, be flexible and be a team player.

* Possesses sight/hearing senses or uses prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

* Possesses flexibility, personal integrity, and the ability to work effectively with other staff members.

* Able to operate business machines, i.e., computers, copy machine, fax machine.

Working Conditions: Work is performed in an office environment.

Compensation: (Salary range commensurate with education and experience.)

Company's Website:

* brpcc.org