Job Details

Job Summary:

The Order Entry Specialist role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Primary Duties & Responsibilities:

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.

• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.

• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.

• Routinely communicate with external suppliers to monitor delivery dates

• Send Sales Order Acknowledgement to the customer and communicate order updates

• Complete forms to request new customers, bill to/ship to addresses and/or vendors

• Assist with changes/updates to sales orders and purchase orders

• Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.

• Engage necessary resources to resolve order fulfillment issues when they arise

• Follow order fulfillment process for product availability and production determination

Positional Requirements & Qualifications:

• Education & Experience
  • Oracle experience preferred, but not required
  • High School diploma
  • College degree (preferred)
  • Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)

• Skills & Abilities:
  • Customer-focused attitude (internal/external)
  • Highly organized
  • Self-directed learner
  • Effective time-management
  • Detail-oriented
  • Must be able to travel and have a clear driving record in accordance with company driving guidelines
  • Clear background check and drug/alcohol screening

Essential Physical Functions:

• Travel: less than 5%
• Lifting up to 20 pounds
• Bending, stooping, walking