Job Details

Company Description

About Us

At Every Word Code, we specialize in delivering innovative coding solutions that help businesses and individuals unlock their full digital potential. Our team of passionate professionals thrives on creativity, precision, and a dedication to excellence. We believe in fostering a collaborative environment where every idea matters, and every contribution shapes the future of technology

Job Description

Job Description

We are seeking a highly motivated Customer Support Assistant to join our growing team. In this role, you will serve as the first point of contact for our clients, providing exceptional assistance, resolving inquiries, and ensuring customer satisfaction. You will collaborate with our technical team to address client needs and ensure a seamless customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve issues, escalating to the appropriate department when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Assist in onboarding new clients, providing guidance on product features and usage.
• Collaborate with internal teams to identify and implement improvements in customer service processes.
• Monitor and follow up on open cases to ensure resolution and customer satisfaction.

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in customer service or support role, preferably in a technology-related field.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Basic knowledge of software applications and troubleshooting methods.
• Proficiency in Microsoft Office Suite and CRM systems is a plus.

• Competitive salary ($58,000 - $65,000 annually).
• Opportunities for professional growth and career advancement.
• Collaborative and innovative work environment.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Full-time, Monday to Friday schedule.