Job Details

Job Title

Work Place Flexibility: Hybrid

Legal Entity: Entergy Louisiana, LLC

Job Summary/Purpose

Responsible for providing overall guidance, direction and supervision to all department personnel; developing and/or implementing programs and strategies to improve employee safety and performance; ensuring that employees adhere to all applicable company work practices, procedures, and safety rules; managing the day to day activities of the organization to achieve established section goals and measures; working closely with other departments to ensure that cross functional processes are performing as designed; monitoring organization operations to ensure optimization of productivity; assisting with restoration efforts during major storms; ensuring development and implementation of effective training programs for department employees; ensuring effective and timely management of customer complaints, along with mitigation of complaints; and ensuring that all employees are engaged and aligned with department issues critical to the department success. This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing.

Job Duties/Responsibilities

• Support all SAFETY initiatives and ensure compliance with all safety rules and guidelines.
• Conduct meter training and safety audits for the Field Metering group.
• Review and assign all SOX testing for transmission assets and the power plants.
• Manage meter projects for industrial and commercial customers, load survey customers, and IPP's.
• Provide technical assistance and training and support for metering projects as necessary.
• Review and assign test and maintenance schedules for all instrument rated metering installations.
• Ensure the coordination of instrument rated metering jobs with other departments (construction/service, account management, IPD, back office accounting, revenue assurance).
• Ensure that systems and processes are in place to support the proper flow of accurate data and information to both internal and external customers.
• Ensure Company's Service Standards are understood and utilized in providing service to customers.
• Research new product lines and equipment to ensure the best and most economical application of technology.
• Manage resources and the budget for compliance with Company goals and objectives.
• Utilize Company's Performance Planning and Review procedures to ensure all employees have developmental plans to encourage the growth and success of each employee.
• Provide training and coaching to the work group to ensure all employees are familiar with the Company policies and procedures required to serve customers and comply with all applicable codes for designing and maintaining electrical distribution facilities.
• Provide technical expertise to the local Jurisdiction on items arising from local and state regulatory agencies, customer complaints involving instrument rated metering, work management, etc.
• Participate on System ECI teams and implement new initiatives across the state.

Minimum Requirements

Education: High school diploma required. Desired: 4 year degree (or equivalent work experience). Desired: 4 year Engineering degree, preferably Electrical Engineering (or equivalent work experience).

Experience: 6 years field experience (T&D, distribution, customer service, or related experience) required. Desired: 6-8 years field experience (T&D, distribution, customer service, or related experience) required. Existing Supervisory/Leadership experience is preferred.

Knowledge, Skills and Abilities: Knowledgeable of Entergy's policies and procedures, safety rules, distribution installation standards and PUCT guidelines. Strong computer skills are a must to understand/manage all metering software packages and revisions. Competent mathematics and trigonometry skills. Ability to work both independently and with others. Must be a self-starter, dependable, and have the ability to plan and organize. Must have the capability to run this department as a business and to constantly identify and implement improvements. An engineering or technical background is desirable but not required. Some knowledge of meter terminology is mandatory. A good working knowledge of the transmission and distribution systems. Good working knowledge of meters and the ability to learn and implement new metering technology. Possess a working knowledge of Excel, Word, AM/FM, and DFM. Access, AIS, and CCS are desirable but not required initially. Desired: Excellent written and oral communication skills. Effective management and leadership skills.

Primary Location: Louisiana-Baton Rouge

Job Function: Professional

FLSA Status: Professional

Relocation Option: No Relocation Offered

Union description/code: BARGAINING UNIT

Number of Openings: 1

Req ID: 122297

Travel Percentage: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Pay Transparency Notice: Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

Working Conditions: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.